Booking Related

 

  1. What can I change using Manage My Booking?

Passengers can change flight date, time, origin/destination, and contact information. You can also add/purchase ancillary items such as prepaid baggage, and travel insurance.

  1. Can I also manage/ exchange ancillary services I purchased such as prepaid seats, prepaid baggage or travel insurance?

Prepaid baggage is non-refundable and non-rebookable. Changes in your itinerary will forfeit pre-arranged seats and/or baggage.

  1. I booked a ticket online for myself and my child. Can I rebook my ticket only and cancel ticket for my child?

Split changes may be done but only through manual request with Just My Travel Goals Support. If have any changes or for more inquiry please call our hotline 027516915 and you can also message us at our Facebook page or email us at customersupport@travelgoals.com.ph

  1. How do I get another copy of my itinerary?

You may retrieve your booking online through Manage My Booking. Once you retrieve your booking, you have the option to print the itinerary page.

  1. What should I do if my booking is unable to generate PNR immediately?

Please check back with us in 5 mins to 10 mins and try to retrieve your booking online through Manage Booking. Do not attempt to book again as this may result to a duplicate booking.

  1. How do I enter my name in the guest details page?

It is mandatory that your name should be identical to your passport, visa and other travel documents as these items will be checked at point of check-in and also to meet the entry requirements of your destination city.

  1. I have a single name; how do I enter this in the Guest details page?

Just enter your name on both the First and Last name fields.

  1. I have a Jr. in my name, how do I enter this in the Guest details page?

Just enter your suffix in the Last name field with your surname.

  1. Where can I see the fare rules?

The fare rules are displayed during the booking process or more specifically on the Select Flight page inside FARE DETAILS tab of each Flight result.

  1. Under Guest Details page, what do the “Titles” mean?

Mr. – Adult Men l Ms. – Adult Women l Master – Male children l Miss – Female children

  1. My child is an infant now but on our date of travel, he/ she will be a child already. How will I book him/ her?

You should book him/ her as a child already and enter the valid birth date

  1. How do I know if my booking is confirmed?

You may retrieve your booking online through Manage My Booking. The booking status is displayed in your Itinerary Receipt.

  1. I’m a senior citizen. Can I book online?

Senior Citizen Passengers are entitled of 20% discount for domestic flights only provided the required OSCA ID

  1. What time should I check in for my flight

You are requested to check-in at least two hours before the scheduled departure time for domestic flights and three hours before the scheduled departure time for international flights. Check in counters close 45 minutes before flight departure except flights from New York, Dubai, Canton and London which require no later than 1 hour before estimated time of departure. If you check in after the counter closure cut-off time, you may not be accepted for the flight even if you are holding a confirmed booking.

  1. What is the minimum connecting time required in taking my flight?

Minimum connecting time depends on what carrier/terminal the passenger is arriving and the carrier/terminal where the passenger is connecting or departing. Connecting time between NAIA Terminal 2 and NAIA Terminal 3, and among PAL, and other airlines vary. Visit: (http://www.philippineairlines.com/about-pal/frequently-asked-questions/minimum-connecting-time/)

  1. How much airport terminal fee will I pay for my flight?

Airport terminal fees are PHP550 (effective 01Feb12) for international departures and PHP200 for local/domestic departures. Out-manila and Out-Cebu flights booked online are inclusive of terminal fee.

  1. What is Travel Tax?

The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.

  1. How much is the Travel Tax?

PH Travel Tax on Economy and 2nd Class Passenger: P1620 per passenger
PH Travel Tax on First Class Fare: P2700 per passenger
Visit www.tieza.com.ph for more details

 

 

  1. Who are exempted and how can I avail the tax exemption?

You may visit www.tieza.com.ph for the complete list of qualified passengers for exemption in paying the Philippine Travel Tax and how to apply the exemption.

  1. What services can I pre-book while making a booking?

Inflight meals l Check-In Baggage l Travel Insurance

  1. I misspelled the guest name/s in my booking, what do I do?
    For name correction, you may send your request to below email address.

 

 

  1. Can I make a one-way booking?

Yes, you can. However, please take note that to travel to an international destination, you may be required to provide a proof of a return or onward journey ticket as pre-condition of being allowed entry by the respective immigration authorities.

  1. Can my personal details be saved so that they can be automatically populated every time I make a booking?

Currently this is not supported by System. However, “Traveler’s List” is available which helps you save the name of passengers you have recently booking using your portal.

  1. How do I check the status of a flight?

Philippines AirAsia (PQ) / AirAsia Zest (Z2)

You may go to http://selfservice.airasia.com/FlightInformation/Default.aspx?culture=en-GB and enter the date, departing station,
arriving station and flight number to check the scheduled, estimated and actual time of the flight.

Cebu Pacific (5J)

https://www.cebupacificair.com/Pages/flight-status

Philippines Airlines (PR)

http://www.philippineairlines.com/flights/actual-flight-status/

  
  1. How do I handle guests needing special assistance?

Expectant Mothers

It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in.
We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical
certificate stating the age of gestation with notation “Fit to Travel” and signed by your personal physician. The guest must complete
travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and
international flights. Kindly fill out the Special Handling Form and present at check-in

Unaccompanied Minors

Children below 7 years old will not be accepted for carriage unless they are accompanied by a person of at least 15 years of age.
Children aged 7 to below 12 years old will be accepted only after the Unaccompanied Minors Form is accomplished and submitted
and the prescribed Unaccompanied Minor Handling Fee is paid.

Guests with Medical Case and
Portable Oxygen Concentrators (POC)

Guests with medical cases are allowed for carriage provided that the following documents are properly filled out and accomplished:
1. Special Handling Form
2. Medical certificate stating the guest is “fit to travel” and signed by your personal physician.

  1. Can I change the time or date for my flight?

Rebooking and Rerouting is possible subject to corresponding fees and restrictions. Click the “Manage My Booking” and choose the necessary action you want to take.

Philippines AirAsia (PQ) / AirAsia Zest (Z2)

Php1920 Per passenger / per way

SkyJet (M8)

Php 1120 Per passenger / per way

JetStar (3K/JQ)

Php1700 Per passenger/ per way

TigerAir (TR)

Php 1972 Per passenger/ per way

  1. What is FIT Booking?

FIT booking refers to Frequent Individual Traveler consisting of 1, 2 or up to maximum of 9 passengers in one PNR. You can book your FIT booking directly through our portal.

  1. What is GIT Booking?

GIT booking refers to group inclusive travel consisting of 15 passenger minimum travelling together. Book and Buy fares are not applicable on GIT Booking.
For group requests, please fill up the group form and send it to customersupport@justmytravelgoals.com.ph JMTG Customer support is available from Monday to Friday between 1:00PM – 10:00PM. Group Request processing time is 72 hours from the date of submission.

  1. I just did a booking and noticed that I had confirmed a wrong flight. What shall I do?

For Domestic, only Philippine Airlines flights are possible for voiding subject to Php 139.00 within same day issuance
For International, LCC flights does not have voiding option while GDS flights may be voided subject to Php 500 within same day issuance

  1. My passenger would like to avail of one-way Fare to Singapore. Is there probation from Philippine Immigration on one-way fares?

Our Philippine immigration mandates all tourist passengers to get a return ticket. One-way fares are only applicable to passengers with qualifying visa such as: OFW, RETURNING RESIDENT, STUDENTS, SEAMEN and IMMIGRANTS

  1. What are the requirements for government workers to travel on official business trip?

Government workers are required to secure a Travel Authority prior to their travel date. This document should be presented to the Immigration officer upon departure.

 

  1. What are the travel requirements for a Filipino minor who is traveling alone?

For minor (18 years and below) traveling alone, a Travel Clearance must be secured from the Department of Social Welfare and Development (DSWD) and should be presented to the immigration officer prior to departure.

  1. What are the requirements for overseas Filipino worker (OFW) to depart from Philippines?

Aside from the passport (at least 6 months valid), visa and contract, an OFW must also present a Philippine Overseas Employment Administration (POEA) Overseas Employment Certificate (OEC) before the concerned immigration counter. Otherwise, they shall not be cleared for departure

  1. What are the requirements for foreigners to visit Philippines?

The Philippine Immigration will require a return ticket for foreign passengers who will visit Philippines. Refer to VISA INFO for more information on allowed nationalities to visit Philippine without a visa.

Is the terminal fee included in the International ticket?
How much is the terminal fee? Is terminal fee applicable for children and infant?

For LCC, portal fares include Terminal Fee.
For GDS, portal fares include terminal fee except for infant passengers or in case of exemptions.
Terminal Fee of P550 shall be collected for departures out-Philippines only.
Terminal Fee of P750 applies to PR flights in conjunction with a domestic ticket.
Terminal Fee is collected for child passengers age 2 and above.
Terminal Fee is not collected for infant passenger age below 2.

What are the requirements for a Filipino citizen to travel abroad?

At a minimum, a traveler intending to go abroad on tourist purposes shall be required to present a
passport valid for at least six (6) months, qualifying or transit visa whenever required and a round trip ticket.

  1. What does LCC stands for?

LCC stands for LOW-COST-CARRIERS. All LCC offers 7kg hand carry baggage and no Free Baggage Allowance. The following are the LCC operating in Philippines: Jetstar, Air Asia, Cebu Pacific and Tiger Airways.

  1. What does GDS stands for?

GDS also known as legacy carriers are those airlines which are booked under Global Distribution System. Refer to below list of airlines which are available for issuance.

Airline Code

  Airline

KC

AIR ASTANA

AC

AIR CANADA

CA

AIR CHINA LIMITED

NX

AIR MACAU COMPANY LI

NZ

AIR NEW ZEALAND

FJ

AIR PACIFIC LIMITED

NH

ALL NIPPON AIRWAYS

AA

AMERICAN AIRLINES

OZ

ASIANA AIRLINES INC

PG

BANGKOK AIRWAYS PUBL

BA

BRITISH AIRWAYS

CX

CATHAY PACIFIC AIRWA

CI

CHINA AIRLINES

MU

CHINA EASTERN AIRLIN

CZ

CHINA SOUTHERN AIRLI

DL

DELTA AIRLINES

LH

DEUTSCHE LUFTHANSA A

MS

EGYPTAIR

LY

EL AL ISRAEL AIRLINE

EK

EMIRATES

ET

ETHIOPIAN AIRLINES

EY

ETIHAD AIRWAYS

BR

EVA AIR

AY

FINNAIR OYJ

GF

GULF AIR

KA

HONG KONG DRAGON AIR

UO

HONG KONG EXPRESS AI

JL

JAPAN AIR LINES

9W

JET AIRWAYS (INDIA)

SU

JSC AEROFLOT-RUSSIAN

KQ

KENYA AIRWAYS

KL

KLM ROYAL DUTCH AIRL

KE

KOREAN AIR

KU

KUWAIT AIRWAYS

MH

MALAYSIAN AIRLINE SY

PR

PHILIPPINE AIRLINES

GA

PT GARUDA INDONESIA

QF

QANTAS AIRWAYS LTD

QR

QATAR AIRWAYS COMPAN

BI

ROYAL BRUNEI AIRLINE

RJ

ROYAL JORDANIAN

SV

SAUDI ARABIAN AIRLIN

SQ

SINGAPORE AIRLINES

SA

SOUTH AFRICAN AIRWAYS

UL

SRI LANKAN AIRLINES

TG

THAI AIRWAYS INTERNA

TK

TURKISH AIRLINES

UA

UNITED AIRLINES

US

US AIRWAYS

VN

VIETNAM AIRLINES

  1. Who are entitled to Reduce PH Travel Tax?

The following passengers are entitled to a standard reduce travel tax provided the passenger can submit a REDUCE TRAVEL TAX CERTIFICATE (RTT) upon ticket issuance.
1. Minors from 2-12 years
2. Filipino journalists on journalistic assignment
3. Those authorized by the President of the Republic of the Philippines
4. Legitimate Spouse of Overseas Contract Workers (OCW) travelling to worksite 5. Legitimate unmarried children of OCW below 21 years old travelling to worksite

  1. I had made a reservation and it specified that the time limit is until the next week, however, upon retrieving the record today – it says “Your Order FMN is already expired”. Can you tell me what happen to booking and why it expires?

Every time you make a booking on-hold, you take the chance that the fare will be higher on the next day. Booking may still be active, but the fare had changed.
The change may take effect due to the following reason:
1) Fluctuating Airline Rate of Exchange
2) Failure to meet the ticketing conditions of the fare. (Refer to the fare rule, Cat 5 known as ADVANCE TICKETING CONDITION). 3) Airline Fare re-structuring.

  1. What is the airline rate of exchange?

All International Fares are actually quoted in USD, we use standard airline rate of exchange to calculate the fare in PHP on daily basis.
You may refer to: http://www.oanda.com/currency/converter/

  1. Can I book a flight with expired passport?

The passport must be valid for 6mos before the travel period. In case of expired passport, we strongly recommend the passenger to renew his passport. In case booking is course through our JMTG SUPPORT, we require a guarantee letter indicating that they are aware the passport is not valid and in case issue may arise, JMTG will not be held liable against PASSENGER who accepted the booking. For booking made online, PASSENGER must agree to JMTG Terms and Conditions.

TRAVELING ABROAD WITH CHILDREN UNDER THE AGE OF 18:

In an effort to keep children safe while traveling internationally, many governments have instituted procedures at entry and exit points that require parents to show documentary evidence of their relationship to all accompanying minors (children under age 18).

Additionally, many countries require that children under 18, when traveling without one or both parents/guardians, carry notarized permission from the parents or legal guardian not present for the child’s travel.

Your email print out won’t take up much space in your carry on and it’s chock full of important information to assist you with a smooth check-in! And hey, if you encounter any questions at the airport, you’ll have our phone number handy to assist you with any last-minute details!

 

How early do I need to arrive at the airport?

We know how punctual you are – here is a basic rule of thumb for airport check-in times:

a. For domestic flights, it is recommended that you arrive at the airport no later than 2 hour prior to flight time.

b. For international flights, you should allow at least 4 hours.

However, you may want to pad your time a little bit to allow extra check-in time if:

a. You’re traveling during a peak time (major holiday, etc.)

b. You’re checking baggage.

c. You’re departing from a large or exceptionally busy airport.

Why do I have to wait until check-in to get a seat assigned?

If you were not assigned a seat, this means either the airline is not permitting preassigned seating at this time or they may only assign seating at Check In. Please note, once you have paid for your ticket, you do have a confirmed seat regardless of whether or not you have a preassigned seat number.

Keep in mind that pre-assigned seating is different on all airlines. Some require a fee for preassigned seating; others will close the ability for pre-assignment if it is too far out, or too close in. If preassigned seating is not available at this time, be sure to check-in early! This is usually the time when available seats held for other purposes get opened up.

Do I need to reserve a seat for my infant?

Children up to 2 years old (24 months), are not required to have their own seat. You must, however, inform Philippine Airlines that you will be traveling with an infant on your lap. Lap children can only be held by passengers who are at least 15 years of age.

Only one lap child is allowed per adult. If one adult is traveling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant.

You can also choose to purchase a seat for your infant as long as you have the proper child restraint device.

How do I book a group?

Group travel can be tricky. You have a big number of people you have to get from point A to point B, and it can sometimes get expensive. If you are booking group travel, you will need to call the airline directly if you are booking 9 or more passengers on the same itinerary. Otherwise, you might end up paying more.

How do I book infant fares?

What discount are offered for babies traveling on Philippine Airlines flights?

Infants, with or without a separate seat, can be books through online booking system. The infants birth certificate is required when buying the ticket, and discounts are offered as follows:

Infant not occupying a seat- 90% discount based on the accompanying adults fare.

  •  Infant occupying a seat and children (2 to 12 years of age)
  •  International flight – 25% discount based on the accompanying adults fare.
  •  Domestic flights- no discount
  •  Discounts may not apply for special fares.

Children on Domestic Flights. Parents of children over the age of 2 are typically required to pay the full adult fare for their kids. Selected airlines offer reduce fares for children, such as Southwest, through the discount offers vary buy flight. Children up 2 years old (24 months), are not required to have their own seat. You must, however, inform Philippine Airlines that you will be traveling can only be held by passengers who are at least 15 years of age. Only lap child is allowed per adult.

How do I book flights with multiple destinations?

Above the boxes where you enter your city of origin and destination, you will see the option “Multiple Destination.” Click this and the site will take you to a new page where you can enter the individual legs of your itinerary.

Use this option when you have a trip that is not round-trip (round-trip is origin to destination and back) and you don’t really want to handle multiple one-way bookings. You can add a new leg by clicking “Add Another Flight.”

Since the website search must condense these options to find the lowest fare, there may be significantly more flight options than you will be given. You may see a flight in one option you like, another flight in another option, but no options that combine the two! Before you pull your hair out trying to find the perfect flight combination on the website, contact our Travel Advisors at any time since they can piece your perfect itinerary together for you.

How do I book flights with more than one destination?

Above the boxes where you enter your city of origin and destination, you will see the option “Multiple Destination.” Click this and the site will take you to a new page where you can enter the individual legs of your itinerary.

Use this option when you have a trip that is not round-trip (round-trip is origin to destination and back) and you don’t really want to handle multiple one-way bookings. You can add a new leg by clicking “Add Another Flight.”

Since the website search must condense these options to find the lowest fare, there may be significantly more flight options than you will be given. You may see a flight in one option you like, another flight in another option, but no options that combine the two! Before you pull your hair out trying to find the perfect flight combination on the website, contact our Travel Specialists at any time since they can piece your perfect itinerary together for you.

What do I do if my flights have changed?

If your flights have changed due to a schedule change, here are some helpful tips.

1. Review your updated flight itinerary – minor changes may have you leaving and/or arriving within minutes of originally booked.

2. Research new schedules online. Online schedules are as up to date as the airline can make them. That means that these are the schedules that you will have available to change to when you contact the airline. Having already looked at the schedules means you spend less time trying to work out a new schedule and doing it beforehand means that you have the chance to speak with any other people who may be on the reservation and insure that they are also going to be able to agree on a change.

3. Begin the call by letting the agent know that you have had a schedule change on your record and reviewing the schedule change policy. Every airline has a policy regarding schedule changes. Allowing the agent to advise you of what the policy is makes sure that you get the current policy and have a chance to ask questions about that policy before getting down to details.

4. Allow the agent to review the details of your reservation with you before you hang up the phone. It is required that the agent on the phone recap the reservation to you before the end of the phone call, but do not be afraid to ask them to repeat themselves. They are human and mistakes can be made. This may save you having to call back again about a mistake in the new record.

5. If you are advised to speak with your travel agent, do not argue the case. Contact your travel agent, more than likely, they are responsible for making sure that your reservation gets changed at no cost to you.

6. Verify the contact information listed on the reservation to ensure it is up to date.

7. Be aware that schedules can possibly change again. As much as airlines do not want to change their schedules, it is unavoidable that it will happen. With the current climate of cutbacks in service and changes in equipment, schedule changes are becoming less of the exception and more the rule. Do not take it personally.

What happens if I miss my flight?

If you miss your flight you should immediately seek assistance with the nearest airline customer service representative.

If you miss your flight due to circumstance that could have been prevented (i.e. sleeping in or not budgeting enough time for check-in/security wait lines/time), the airline may allow you to fly stand-by on a later flight. Be forewarned: some airlines have implemented “same day stand-by” fees. These fees can vary depending on the airline.

Also beware that airlines can suspend your ticket if you do not show up for your scheduled flight. This usually happens within 24 hours of the missed flight. If you miss your flight, you are considered a “no show” and the ticket purchased loses all value.

If you find out that you missed your flight, you can also call the airline and plead your case with them. Depending on the representative, they may open the ticket up for you to use for a future flight. (It’s always worth a shot!)

How do I add additional passengers to an existing booking?

An additional passenger can only be booked by making a new reservation. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.

SEAT AND MEAL

  1. What happens when there are no more seats available to reserve when I’m booking my flight?

This doesn’t mean that you won’t have a seat on your flight, it simply means that the only seats left to assign will be done directly at the airport upon check-in.

  1. I’m changing my flight(s). Do I need to select a seat again?

Yes, you need to select a seat again and pay the corresponding fee

  1. Is the Advance Seat Reservations fee refundable?

No, the Advance Seat Reservations fee is non-refundable if passenger voluntarily cancels or changed his flight

  1. Is the Advance Seat Reservations fee transferable to another person?

No, the Advance Seat Reservations fee cannot be transferred to another person

  1. Why do I need to pre-book my meal?

Pre-booking provides an up to 20% discount.

 

What airline has the best in-flight meals?

You’re traveling 7 hours, and your hungry… so what do you do? Do you eat the airline food? Bring your own food? Starve? Airline food has always been known for not being quite appealing or appetizing. Many airlines still don’t know what they are doing about the food they serve. It’s just heated up and carted out. Luckily, some international carriers understand how to cook and prepare the food, providing good tasting meals. Yum!

International carriers like Cathay Pacific, Singapore Airlines, Turkish Airlines, Emirates, Air France, British Airways, Virgin Atlantic/America, and others are standouts for providing some of the best in-flight meals

How can I tell if my flight will be serving food?

If you are wondering about meal service, pick up the phone and call the airline you are flying to inquire.

There are certain flights that will never have meal service. You can find this out just by looking at the length of your flight, and the time of day you will be flying. Flights less than 2 hours will only have a snack/beverage service. Some airlines have meals on short domestic flights, but you could be charged for it. Each airline has its own set of policies concerning meals and snacks.

On international flights that take you through a traditional mealtime, you can expect that a meal will be served.

If you have a special dietary need (diabetic, veggie, etc.), ask the airline if they offer a special meal.

You can bring along your own snacks as well, but check to make sure what you can or cannot bring.

How do I request a special meal for my flight?

To request a special meal you must call the airline(s) you are traveling on and request the meal. Most airlines will accommodate passengers with a variety of different meals for special needs. Meals can range from Standard, Vegetarian, Kosher, Child’s, Low fat, and more!

Can I get a kosher meal?

Kosher meals are offered on most airlines when meals are offered. Each airline’s policy for food is different. You must request kosher food, or any special meal request, in advance. If meals are not served the passenger may bring their own food on board.

How do I get exit row or bulkhead seating?

The emergency exit path offers a deeper row and offers desirable seating for additional leg room. By federal law, no one under 15 may sit in an exit row, and infants are not permitted in the rows immediately behind or in front of an exit row. Bulkhead seating is directly behind the physical barriers (such as walls, curtains or screens) that separate cabins. A note of caution: not all bulkhead rows are created equal—on some aircraft, the first bulkhead row may be cramped and uncomfortable. Since there is no seat in front of this row, all items must go in the overhead bin.

Exit and Bulkhead seats are not widely available for pre-assignment. Some airlines offer these seats for an a la cart fee at the time of booking/check in; others are on request basis only for assignment upon arrival at the airport. Exit seats may be prohibited for some travels for safety reasons as young children, infants, and passengers with limited or restricted mobility may not be able to open the emergency exit door. To claim a seat in an exit row, arrive at the airport early and check with the airline representative.

only a restriction imposed by the airline and do not necessarily represent dates that the fare continues to be available.

Airlines make only a limited number of these fares available, and once they are sold out, they are gone. Fares continue to be valid, even though they may no longer be available. We realize that this can be extremely frustrating, especially if you have made several unsuccessful searches for your desired fare.

We have found that our customers have been most successful in obtaining these special fares when they are somewhat flexible with their itineraries—the best fares tend to be found most frequently for travel on Tuesdays, Wednesdays, or Saturdays—and complete their reservations at least 21 days prior to their desired departure date.

How can I get a preferred or premium seat for my flight?

These days, it is getting harder and harder to pre-reserve the best seats on the plane. This is because (1) airlines hold back a number of the best seats for their elite frequent flyer members; (2) some airlines try to sell the best seats for an extra fee on the day of departure; (3) most airlines will not assign extra row seats until flight day.