General Inquiry

 

  1. How do I contact JMTG?

JMTG Customer Support is open from Mon-Sat (1:00PM-10:00PM). For any assistance, Just call our hotline 027516915 and also you can message our Facebook page at Just my travel goals. Support will be happy to assist you.

  1. How do I know my reservation is confirmed?

    1. You will receive an email when your booking is confirmed.
      If you do not receive an email. You may message our Facebook page.

If you have not received a confirmation email and cannot find a successful transaction, you can message our Facebook page at Just my travel goals or email us at customersupport@travelgoals.com.ph

 

  1. Do I need to reconfirm my flight reservation?

    1. You may re-confirm your reservation. If you need any information, you can login to our website or call our customer service team at the call center number mentioned above.

 

  1. Why have I received two confirmation emails?

    1. If your booking is on Jet star, Tiger Airways, Air Asia or Scoot the Airline, we will email you a separate confirmation email which will also be your E-Ticket.
      This means you will have two confirmation emails, one from Just my Travel Goals and one from the Airline.
      Note:
      The airline booking reference is different from your Just my Travel Goals booking reference number.
      When checking your flight online on the airline website, use the airline confirmation number (PNR)

 

  1. What is the maximum number of seats I can book?

    1. A maximum of 9 seats can be booked at one time. If you need to book for more than 15 passengers please send an email to customersupport@travelgoals.com.ph as it will be treated as group.

 

  1. How do I book online with a single name?

    1. JMTG website mandates both the first (given name) and last name (surname) during the booking process. You can do so by repeating the name on both the first and last name fields and follow- up with a call to our service team immediately after booking online.
      Contact us at Facebook page to amend the name on the flight booking to reflect the correct single name as per your passport details.
      However please do note that to process such name changes there may be respective airline fees involved.

 

What is a code share?

A code share flight is when you purchase an airline ticket from one airline but a different airline will actually operate the flight. This is important because you will have to check in with the airline that the flight is operated by not the airline that you purchased from. The Department of Transportation (DOT) requires all sellers of travel to disclose code share agreements at the time of purchase.

When can I check in online?

Online check-in is available from:

  • 24 hours to 1 hour and 15 minutes prior to your international flight’s departure time

  • 24 hours to 1 hour to your domestic flight’s departure time

How do I check-in online for a flight?

Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check in and select their preferred seating before arriving at the airport.

Who can check in online?

Passengers holding confirmed booking and valid e-ticket may check-in online EXCEPT:

  • Unaccompanied minors

  • Passengers who need medical or special assistance

  • Passengers with pending payment or refund for settlement

  • myPAL Upgrade winning bidders who must proceed directly to the airport priority check-in counter for check-in and issuance of their Business Class or Premium Economy boarding passes

Is online check-in available for all Philippine Airlines flights?

Yes. Online check-in is available for all Philippine Airlines domestic flights including 2P operated flights (PAL Express). This is also available for all international flights except flights from Chengdu (China), Xiamen (China), Jinjiang (China) and Tagbilaran-Incheon v.v.

How far in advance can I search for airfare?

You can search and book a flight on JMTG up to 365 days in advance.

How do I request wheelchair assistance?

To request for aisle or cabin wheelchair assistance, please visit any PAL ticket office or call the Reservations Hotline above at least 72 hours before your flight. You may be asked to complete a Medical Information Form (MEDIF) and submit to any PAL ticket office at least 72 hours before your departure.

Why do you need my birth date and gender to fly?

We collect this information as part of the new government program created in 2011.

Secure Flight Passenger Data (SFPD) is a government program that streamlines the security watch-list matching process. It will improve the travel experience for all passengers. SFPD requires all airlines to provide passenger gender, date of birth, redress number (if applicable), and full name as it appears on their valid government-issued identification.

Which airports have the most delays?

Cebu Pacific expect flight delays and cancellations

I see an advertised fare, but I cannot get it, why?

A lot of advertised fares are often hard to find, or always seem impossible to get. Finding an advertised airfare really depends on a lot of factors. Advertisers must show the price as a total fare, meaning including all taxes. It is important to keep in mind that the total fare is the cost of the air fare before baggage, seating, and other fees that are figured in, and that these fares are often listed with ‘valid dates,’ which are really

Do airlines offer standby fares?

They used to, but not anymore. Most airlines no longer sell standby tickets at a special fare, but will sell you a standby ticket at regular fare. In other words, if they have space on the flight, the gate agent or ticket agent will sell you a ticket for the flight on the spot. So all you can do is buy a full fare ticket on the spur of the moment.

Do airlines offer senior discounts?

Yes, For domestic flights only

While not all airlines offer senior discounts, there are a few airlines that do. Usually the age range can vary depending on the airline. Travelers 55 to 65 years old may qualify for a senior discount. You may find that senior fares are not cheaper than the already low fares out there. Also be aware of other senior savings offered by non-profit organizations such as the American Association of Retired Persons (AARP). If you’re 50 or older, you may be entitled to special airline, cruise, and hotel discounts offered to members.

What is the difference between “Non Stop” and “Direct” flights?

Non-stop flights make no stops. It does not visit another city, and simply takes you from your origin to your destination in one flight. You literally make ‘no stops.’

Direct flights are different. Like a non-stop flight that will travel from your origin to your destination, there may be a stop in between in which other passengers may leave and others board. Most all direct flights, unless otherwise specified, do not have you leaving the plane until you reach your destination.

Even though some do require a plane change (usually noted) it is called a direct flight because all of the flights involved share a flight number. It is like a bus that starts in one city but makes stops along the way to pick up other passengers even though your stop is in another city. Even though it is not common to have more than one stop, some direct flights will have two or more so be sure you are aware of the stops before you book.

Our website will always display this information to you before you complete your transaction and our Travel Advisors will always tell you of any stops if you book your trip over the phone with us.

What does “Fare is Not Offered” mean?

When we say a fare is not offered on a particular date, we mean that that date does not meet one or more of the requirements of the fare you are looking at.

For example, some fares are valid for travel on Monday through Thursday only, so all Fridays, Saturdays, and Sundays will be marked “Not Offered”. Similarly, if the fare you are searching for requires a fourteen-day advance purchase, it will be shown to be “Not Offered” for departure dates between today and thirteen days out.

When choosing flights, how can I know what the fares are for each flight that an airline offers?

Once you select an airline, our flight selection screen will give you the ability to build your itinerary any way that you choose, using an almost unlimited number of flight combinations.

Most travel web sites offer only complete, pre-built itineraries for you to choose from. But that can be frustrating when you want to combine a departing flight from one itinerary with a return flight from another.

Our exclusive flight selection technology lets you instantly mix and match any set of outbound and return flights and quickly see the prices for each combination.

It works like this:

At the top of the screen, you will see the heading “Fares on [your airline] from…” indicating the lowest available fare for that airline. On the rest of the page, there will be a window with a list of flight options for each segment of your trip. A one-way trip will have just one window; a round trip itinerary will have two. Use the scroll bars in the flight windows to see all of the possible flight options.

The least expensive flights are displayed in red; other more expensive options in black. To get the absolute lowest fare, simply select one of the flights in red for each direction.

If there is a more convenient flight that is not blue, you will see listed with that flight the lowest fare that applies for any itinerary which includes that flight. If you select that flight by clicking the button next to it, and assuming you are traveling round trip, the fares displayed for each flight for the other direction (in the other window) will instantly adjust…you will now be looking at what the total round-trip fare would be if you select each of those return flights in combination with the outbound flight already chosen.

Try as many flight combinations as you would like. As long as you have one flight selected for each trip leg, the total fare for the combination you have chosen will be displayed in the upper right corner of each flight window where it says “Selected Fare”.

Can I make a reservation into one city and return from another?

Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another. Please click on the “Multiple Destination” tab to book your itinerary.

Can I get credit for my frequent flyer miles after I fly?

Yes, you can still get credit. In most cases, you will need to contact your travel agent or airline and tell them you forgot to add your frequent flyer number when booking your reservation. Most airlines will require some sort of proof that you flew. They may request a copy of your itinerary confirmation or a passenger receipt proving you flew.

How can I ensure I will make my connecting flight?

To ensure you make your connecting flight(s), follow these helpful tips:

• During the flight, check the magazines in the seat pocket. Often times, those will have maps of the airports that the airline serves. Use those maps to determine where your arriving and departing gates are located, and what path you must take to get from one to the other.

• Determine how much time you have to make it onto the connecting flight.

• Listen closely to the announcements going on as the plane you’re on is taxiing to the gate. If there have been any gate changes for your connecting flight, you’ll hear them now, so long as the people around you haven’t started up all their loud cell phone conversations.

• Collect all your carry-on items and take them off the plane with you. Baggage handlers will take care of transferring your checked bags from one plane to another; you usually do not need to visit baggage claim. The only instance where you will have to visit the baggage claim is if you are flying internationally, and you have arrived in your country of destination, but have another flight to connect with.

• Make sure that the boarding pass for your connecting flight is on your person.

• After you leave the airplane, you can always ask a gate agent to look up your flight. Many times, gate agents are standing just outside the exit door as you enter the airport. If no gate agent is present, check the monitors for gate information.

• If there is an unreasonably short period of time between your connecting flights, contact the airline. It is their responsibility to see that you arrive at your final destination. If they are unable to put you on a later flight the same day, don’t be timid in demanding compensation and to be put up at a hotel.

• If you don’t have much time to get to the connecting flight, run.

• If you’ve got plenty of time to kill, lolly-gag around, get something to eat, use a restroom that isn’t 18″ square. Another thing you could do is to go to the ticketing counter and see if any flights that are going to your destination leave earlier than your flight; if there are, see if you can be placed on a standby list for one of those flights.

Is there an easy way to upgrade to first class?

If you have enough frequent flyer miles, you can use them to upgrade a coach ticket to first class. Check with your airline; many have specials throughout the year that make these upgrades easier and more enticing. Each airline may have varying requirements or limitations for the use of frequent flyer miles to upgrade fare class.

Airlines will also allow you to purchase an upgrade at the gate or as you check in. This is done on a space-available basis. If they have several seats free in first class, the airline will make more money by selling upgrades than they will by leaving the seats empty. Also keep in mind that some airline tickets are not allowed to be upgraded to first or business class even if there is space available in the cabin.

What happens if my flight is delayed or cancelled?

We will assist you by:

      A. Providing Updated Information

Philippine Airlines will use the e-mail address provided in your booking to let you or your travel agency know. If you booked through a travel agent, we suggest confirming the arrangement of how and when you should receive notifications with them.

     B.  Managing your Booking

Philippine Airlines will keep you informed of all the options available to you in accordance with applicable laws, rules and regulations.

To rebook your flight, please approach our ground staff for assistance. You may also contact our hotline with the numbers below:

 

Location

 PAL Hotline

Manila, Philippines

 (+632) 855-8888

Location

 CEB PAC Hotline

Manila, Philippines

 +632-7020-888/+6332-230-8888

Location

 AIR ASIA Hotline

Manila

 +632 722 2742

 

Can I change a passenger’s name on a confirmed airline ticket?

Most tickets are not transferable to another person. There are a couple airlines that allow the credit of a canceled reservation to be used for another person, however a penalty will apply.

In all cases a ticketed passenger’s name cannot be changed to another name. If the airline allows credit to be used for another person the original ticket must be canceled and the fare and flights for the canceled ticket are not guaranteed.

How will I get my tickets?

Most of the tickets we sell are electronic tickets (“E-Tickets”). There is no physical ticket required for travel. The airline will issue a boarding pass to you at check-in time when you present your photo ID.

In some cases, we will have to issue traditional “paper” tickets because one or more airlines you are flying does not offer electronic ticketing, or electronic ticketing is not available on the particular flights you have chosen.

Why do flight changes, delays and cancellations occur?

Philippine Airlines exerts utmost efforts to ensure that your flight departs and arrives on time. However, changes in your flight schedule, aircraft, terminal and gate assignment may occur because of force majeure (unfavorable weather conditions, natural calamity, government regulation, safety, and security concerns)

How do I request assistance due to a disability?

Special assistance at the airport should always be reconfirmed directly with the airline at the time of booking and just prior to travel (aircraft changes may affect requests). The ability to accommodate special needs varies greatly by airline and aircraft.

We recommend contacting the airline directly for each segment of you trip (e.g. if you are flying internationally on two airlines, contact both airlines).

What is a published fare?

A published fare is an airfare that is available to all air vendors. This means you will be able to find this fare (if available) with any seller of travel, including the airline.

If I cannot travel and decide not to show up for my flight, will my ticket be refundable or changeable?

If you cannot travel, you must call us or the airline immediately. If you decide to “just not show up” your itinerary will be marked as a “No Show” and all penalties and restriction mentioned in the previously answered question will apply.

Can I change a passenger’s name on a confirmed airline ticket?

Most tickets are not transferable to another person. There are a couple airlines that allow the credit of a canceled reservation to be used for another person, however a penalty will apply.

In all cases a ticketed passenger’s name cannot be changed to another name. If the airline allows credit to be used for another person the original ticket must be canceled and the fare and flights for the canceled ticket are not guaranteed.

What does non-stop mean?

Non-stop refers to your flight. If you selected a flight as non-stop, this means the flight will not stop until it arrives at your destination.

What is low season?

Low season means you are traveling during a seasonal period where typical tourism is less popular. There are many advantages to travel during the low season. Here are some of the advantages and disadvantages.

Advantages:

• Cheaper flights, accommodations, etc.

• Less tourists

• Easier to get time off work

Disadvantages:

• Weather might be colder/wetter/etc.

• Daylight hours may be shorter

• Seasonal restaurants/attractions/etc. may be closed.

What is a paper ticket?

A paper ticket is a physical ticketed document that is used for travel. Paper tickets are rarely required nowadays. Most airlines have eliminated paper tickets and have moved to processing E-tickets (electronic tickets.)

How do I know what terminal and gate my flight departs from?

You can find the terminal number on your e-mail confirmation. The gate number will become available at the airport at the time of check in. You can also check for your gate number on the monitors at the airport that show information about departure and arrival times.

Make sure that you are present at the gate at the boarding time indicated. Passengers who report to the gate too late are not allowed onto the flight and lose their right to transport.

How do I get passport information?

  • You must submit your completed application, including citizenship evidence, photocopy of ID, photo, and fees, in person at a passport acceptance facility.

  • You may be eligible to apply in person at a passport agency if you are traveling soon.

1. Prepare all the Philippine passport requirements.

    1. Confirmed online appointment (see step 2).

    2. Printout of the passport appointment packet (see step 2).

    3. Personal appearance.

    4. Valid ID (original + photocopy).

    5. PSA/NSO Birth Certificate (original + photocopy).

    6. Passport requirements for married women:

    7. Passport Requirement for minor new applicants:

    8. Others:

2. Schedule a Philippine passport appointment.

3. Pay the Philippine passport fee at select payment channels.

4. Proceed to DFA office on your appointment date and time.

5. Proceed to the Encoding Section for image capturing and fingerprint taking.

6. Claim your Philippine passport.

What is a consolidator fare?

A consolidator fare is a discounted airfare that is sold by most major Airline Companies to help fill seats. Many consolidated airfares are substantially less than the lowest published fare offered directly from airlines. Although purchasing a consolidator fare may seem like a great idea, often these fares are more expensive to make changes to and you can only work with the booking agency that you purchased your consolidated fare from. The airlines won’t help you.

What type of identification do I need to fly?

You need the following documents to check-in and board an airplane at NAIA. For Domestic Flights you need a valid identification (ID) card (company, school, government issued: Driver’s license, TIN, SSS, Barangay, Voter’s, PRC and the likes) with picture and e-ticket itinerary

CHECKING IMMUNIZATION REQUIREMENTS:

Please see the Centers for Disease Control and Prevention’s Traveler’s Health site for health information on specific destinations.

Can I carry-on prescription medications?

31 July 2007 – New guidelines on the carriage of liquids, aerosols, and gels (LAGs) in carry-on luggage to and from the Philippines

 

Effective 01 August 2007, liquids, aerosols and gels (LAGs) in 100ml containers will be allowed in carry-on luggage at the Ninoy Aquino International Airport (NAIA).

 

In an agreement between the Manila International Airport Authority (MIAA), the Office for Transportation Security and the Philippines National Police Aviation Security Group, the total ban on LAGs in carry-on luggage will be lifted effective next month in compliance with the security standards of the International Civil Aviation Organization (ICAO).

 

As stated on MIAA’s primer, passengers will be allowed to carry LAGs in containers measuring 100 ml or less, which must be placed in transparent resealable plastic bags measuring approximately 20cm x 20cm. The capacity of the bag must not exceed 1 liter. Any LAGs carried in container larger than 100ml will not be accepted on the carry-on bags, even if the container is only partially filled. Larger containers must be placed in the check-in luggage or should be left behind.

 

Further restrictions and exceptions are also in place for other liquid substances such as medication, baby milk/foods, retail liquid items bought at the airport or onboard the aircraft. These items are still subject to additional checks and verification at the screening point.

 

Can I take any liquid on a plane?

Liquid, aerosols and gels

And when it comes to liquid, aerosols and gels, passengers will only be allowed to bring them in individual containers. The capacity of these containers should not exceed 100ml. These containers should also be placed in transparent, resealable packaging.

According to the OTS, “only one transparent 20cm x 20cm resealable plastic bag shall be allowed” in the cabin for each passenger.

Exceptions to this rule are:

  • medications

  • baby milk or baby food

  • special delivery requirements

The OTS added that if necessary, items exceed 100ml or are not contained in the prescribed resealable plastic bag, the said items should be surrendered to a security officer for “further inspection.”

Philippine Airlines Air Cargo Pet Policy

Air cargo service is for very large dogs, unaccompanied pets or animals other than cats and dogs.

Pets Allowed:

Philippine Airlines permits dogs, cats, birds, rabbits, hamsters, monkeys, ferrets, snakes, tropical fish and other animals. Larger animals (cattle, horses, etc.) will be handled by an approved agent.

Can I fly without a picture ID?

The TSA officer you speak with at the airport about your lost ID will likely ask you to fill out a form which includes your name and current address. They will likely follow this up by asking you additional questions to hopefully confirm your identity. If your identity is confirmed, you will be allowed to fly.

Can I fly outside of the country without a passport?

You must have a valid passport to fly anywhere outside the Philippines.

Philippine Airlines minors flying alone

Does Philippine Airlines offer a special service for children traveling alone?

Philippine Airlines offers a special service for children traveling alone, the Unaccompanied Minor service, but the acceptance of these young passengers on board PAL flights is governed by certain rules and regulations in order to ensure a safe and smooth trip.

For whom is the Unaccompanied Minor service available?

Children must be accompanied by another passenger who is at least 18 years old and are not allowed to travel alone up to 5 years old on domestic flights and 8 years old on international flights.

On domestic flights, children aged 5 to 11 years old (inclusively) may travel alone as Unaccompanied Minors. On international flights, children aged 8 to 11 years old (inclusively) may travel unaccompanied as Unaccompanied Minors. The request for the Unaccompanied Minor service is mandatory.

Unaccompanied Minor Service

Children aged 8 to under 12 years of age are allowed to travel alone provided they are brought to the departure airport and met at the arrival airport by an adult. Details about the person meeting the minor at destination must be arranged by the parent or guardian with PAL Reservations Office or ticket office at the time of booking.

The Unaccompanied Minor Handling Advice must be completed and signed by a parent. Also, for PAL international flights, Travel Clearance from the Department of Social Welfare and Development (DSWD) is required for Philippine passport holders. Application forms can be downloaded from the DSWD website.

Can I use an expired ID for airport security?

An expired ID is not considered a proper form of identification. If that is all you have, bring it with you to the airport. You will likely endure some questioning from the TSA officer you speak with, but you are more likely to be able to fly with an expired ID than without any identification.

Passengers who do not or cannot present an acceptable ID will have to provide information to the Transportation Security Officer performing Travel Document Checking duties in order to verify their identity. Passengers who are cleared through this process may be subject to additional screening. Passengers whose identity cannot be verified by TSA may not be allowed to enter the screening checkpoint or onto an airplane.

Can a laptop be used on an airplane?

Yes, after take-off and before you land, the pilot will notify the passengers when it is safe to turn back on electronic devices.

Can I take makeup on an airplane?

Makeup is subject to the same liquid and gel rules as all other substances. If you’re bringing liquid mascara, lip gels or other liquid or gel-like items, they will need to be placed in your quart-size plastic bag in 3.4-ounce or smaller containers. Lipstick, powders, solid lip balms and other solid beauty products are not subject to the rules, and may be carried in your hand luggage without restriction.

How old does a newborn have to be to fly on a plane?

A newborn can travel at two weeks of age, and in some cases even sooner. There are a number of risks when bringing a newborn on board a plane. It is best to check with your doctor if your newborn is healthy enough to fly.

What are the different classes of service on a plane?

Airlines traditionally have three travel classes, First Class, Business Class, and Economy Class. Depending on the cabin configuration will determine how many classes of service are offered. Here’s a breakdown of the classes of service:

• First Class, generally the most expensive and most comfortable accommodations available.

• Business Class, high quality, traditionally purchased by business travelers (sometimes called executive class)

• Premium Economy, slightly better Economy Class seating (greater distance between rows of seats; the seats themselves may or may not be wider than regular economy class)

• Economy Class (also known as coach class or travel class), basic accommodation, commonly purchased by leisure travelers

 

PAYMENT RELATED

  1. While trying to book a ticket, I filled in and submitted my payment details and then nothing happened/ the website did not respond/I could not proceed with the booking.
    What do I do? Or Your transaction could not be completed. Your transaction was not successful

The airline link may be down and therefore until the airline side the link is not revived the reservation cannot be processed.
The passenger or passport information keyed in is incorrect format
The Card payment failed as card payment is not 3D secure on OTP
The Net banking payment failed as you did not enable popup in your browser setting The airline link may be down and therefore until the airline side the link is not revived the reservation cannot be processed.
The passenger or passport information keyed in is incorrect format
The Card payment failed as card payment is not 3D secure on OTP
The Net banking payment failed as you did not enable popup in your browser setting

Note: We suggest that you check with your bank if payment has been deducted from your account/charged to your card. In case, payment has been deducted or charged to your account we would automatically refund the full amount and same would reflect in your account/card statement within 7 working days.

  1. What is transaction charge?

These charges are levied by the bank directly as payment gateway charges to facilitate online payments. Such charges are applicable on all online payments on all sites.

Will I pay for my infant to travel?

A child under 2 years old (24 months) can usually travel for 10% of an adult fare as long as the infant will be on the lap of another passenger for the flight.

What if my child turns 2 on the trip; will I have to buy a ticket for the return flight?

Yes, a ticket will have to be purchased for any flight on which the infant will be over 2 years old.

What infant amenities are available on the aircraft I’ll be flying (i.e. bassinets)?

Infant amenities vary by aircraft. When you’re on the airplane page, look for the Infant Amenity Icon. If it is present, clicking on it will tell you what infant services are available on that airplane. If you do not see it, infant amenities are not offered on that aircraft. Contact Philippine Airlines for more information.infant icon

Bassinets are available for infants younger than 6 months of age and smaller than 25 inches in length for flights with a minimum flying time of 3 hours. To ensure its availability, passengers are advised to inform their travel agent, PAL Reservations office or ticket office at the time of booking.

Can I sit in the exit row with my infant?

No lap children or infant seats are allowed in an exit row and that all passengers in an exit row must be at least 15 years of age. In addition, infant seats are not allowed in the row directly in front of or directly behind an exit.

What is the difference between refundable and non-refundable fares?

Refundable Tickets:

Refundable tickets can be returned for a refund to your credit or debit card. Some tickets are fully refundable. Other tickets require an airline service fee in order to process a refund.

If JMTG has processed a refund for you, it will take up to 6 months for the refund to be posted back to your account.

Non-Refundable Tickets:

Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.

Why do airline prices change so much?

Supply and demand. The airlines have a crazy formula for airfares and use this formula to capitalize on the maximum potential revenue they can earn. Airlines start with pricing and set all the fare levels and put them in separate fare classes that are hidden from customers. The airlines then decide how many seats to sell in each class on every flight. Depending on a lot of factors, the airline’s system sets a limit and then sees that a flight is booking faster than predicted, so it may clamp down on the number of cheap seats out there because demand is higher than expected. On the other hand, if it’s really slow to sell, the system may open up more cheap seats to stimulate demand.



Can I buy a same day airline ticket?

Yes. For travelers making last minute plans, same-day tickets are generally available, depending upon availability. You can purchase a same day airline ticket either online (can be difficult sometimes), over the phone with the airline or travel agent, or at the airport.

What is the weight limit a person must exceed to be required to pay for an extra seat?

Most airlines do not have a set weight limit that requires you to purchase an extra seat. They will require you to purchase an extra seat if they determine you can not properly fit into one seat. Some airlines do not even have a policy set in place; they just make a case by case determination when you are checking in for your flight. A good rule of thumb is to review seat pitch and width as well as contacting the airline you are flying with and ask them as airlines policies can vary.

Can I get a Senior Citizen Fare?

Don’t be shy about revealing your age to us … if you’re 65+ let us know! We’ll see if your flights qualify for an additional discount! YES, FOR DOMESTIC FLIGHTS ONLY.

What are Child and Infant fares restrictions?

We certainly understand that your children will always be your babies – no matter what age! When booking air travel, please follow these rules for a safe, happy and memorable flight with your children:

1. Infants – for domestic Asia / Philippine flights, a child under the age of 2 (24 months) may travel on the lap of an adult parent without charge. For international travel, special lap infant fares apply – these are generally 10 percent of the ticket price plus international taxes and surcharges. If you want your infant to travel in his or her own seat, a ticket must be purchased. A Federal Aviation Administration (FAA) approved Child Restraint System (CRS), provided by the adult passenger, must be used.

We recommend traveling with a birth certificate for your lap child since proof of age may be requested by airline personnel at the time of departure.

2. Children – all children 2 years and older must travel in their own seat.

3. Unaccompanied Minors – click here for more information. unaccompanied minor.

4. How to book: From the home page, click the “Seniors 65+ or Children” link and enter the number of children traveling in each age category listed.

Are there discounts for children or infants?

Domestic flights will typically not charge for an infant traveling as a lap child. An infant is any child under the age of two as of the date of travel. Children in nearly all cases will be charged a full adult fare on domestic flights.

A discount may apply for certain international itineraries for infants and children. Be sure to conduct your search with the number of children and infants included, and be sure date of birth for all passengers provided as infants or children when booking.

Do I need to buy a ticket for my child or infant?

Technically all passengers must have a ticket to travel, however an infant traveling as a lap child is considered an exception for most all domestic flights.

An infant is any child under the age of two as of the date of travel. Nearly all domestic flights do not charge or require a ticket for an infant traveling in lap, however most prefer to have the name and date of birth prior to check-in. If this is not provided online at the time of booking you may always contact us or email those details. For international reservations a ticket must be purchased for the infant. In some cases, a paper ticket may be required so a valid shipping address will be necessary and additional shipping fees may apply.

In all other cases a ticket will be required.

Once I purchase a ticket, how soon will I receive an e-mail confirmation?

Generally speaking, e-mail confirmations are sent between 5 minutes and 24 hours from the time the booking is made.

Can I get reimbursed for cancelled airline tickets?

Usually no. In most cases, airlines give you credit for the next flight you book, but deduct a fee for re-booking. If you purchased a refundable fare, then you are entitled to a refund minus any penalties that may apply. If your flight was canceled due to irregular operations, like a storm or schedule change, you would need to contact the airline. A refund may be granted on a case by case basis.

Can I get a refund on my ticket if I get sick and have a doctor’s note?

In most cases, no. Airlines have very strict policies regarding tickets and limit what a passenger can do. If you purchased a non-refundable ticket, the airline will stick to their policy of non-refundable. In some cases, airlines will grant waivers and refund your ticket due to severe medical reasons but only on a case by case basis. Airlines will require some sort of documentation from your doctor. You will need to contact the airline directly to inquire if you can get a refund.

What is a prepaid ticket?

A prepaid ticket is ticket that is paid in advance. Like most online tickets.

How much does a Philippine Passport cost?

 

The new biometric Philippine passport costs 950 pesos (approximately $18) in the Philippines or $60 abroad. Overtime processing for new passports costs an additional 250 pesos. You may visit DFA website https://www.passport.gov.ph/appointment for more information.